Return/Exchange Policy
🔄 Return & Refund Policy
Last updated: 17-05-2016
At LILSCAPE , we want you to love what you receive. If something isn’t right, we’re here to help.
✅ Return Eligibility
You may request a return or exchange if:
- The item is unused, unwashed, and in original condition
- All original tags and packaging are intact
- The return request is made within 7 DAYS of delivery
We reserve the right to reject returns that do not meet these conditions.
⏱️ Return Timeframe
- Return or exchange requests must be initiated within [7 DAYS] from the date of delivery
- Requests made after this period may not be accepted
To initiate a return, contact us at:
📧 [support@lilscape.com]
💸 Refund Process
- Once we receive and inspect the returned item, we will notify you of approval or rejection
- If approved, your refund will be processed to your original payment method
- Refunds are typically processed within [ REFUND PROCESSING TIME]
Please note:
- Shipping charges (if any) are non-refundable unless the return is due to our error
🔁 Exchange Options
We offer exchanges for:
- Size issues
- Defective or damaged products
Exchange requests must be made within [7 DAYS] of delivery.
If the requested item is unavailable, we may offer:
- Store credit
- Replacement with a similar product
Handling Damaged, Defective, or Lost Items
1. Damaged or Defective Products
Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:
- Submit your request within 7 days of delivery.
- Provide unboxing videos, photos of the damaged product, and the original packaging.
- Requests after 7 days will incur reprinting charges.
Proof of defects:
If you do not have an unboxing video of the order and we fail to verify the cause, LILSCAPE is not liable for refunds/replacement of such products.
2. Exchanges or Returns for Wrong Sizes
If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.
3. Lost in Transit
For items lost during shipping, LILSCAPE issues a refund once the shipping status confirms the item is lost.
Delayed Order Delivery:
If an item isn't attempted for delivery within 15 days via Air or 20 days via Surface, we can:
- Reproduce and re-ship the product to your customer.
- Receive a refund for the order.
4. Careful Unboxing
Advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren't possible unless:
- Unpacking videos are provided. Images of the courier cover are sent.
5. Package Damage at Delivery
If the package appears damaged upon receipt, note the damage in the courier's delivery remarks. This helps in claiming a refund from the courier service.